Learners must demonstrate their grasp of de-escalation by reflecting on a conflict they personally witnessed or mediated. In this written assignment, they describe the situation and analyze how de-escalation techniques could be or were applied. They should reference at least two techniques from the module and evaluate the outcome. Alternatively, learners might be asked to script a dialogue that transforms a heated argument into a calm conversation, showing step-by-step use of de-escalation skills.